Sbajee Privacy Policy — How Your Data Is Protected

Sbajee is a leading online betting and gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy explains what personal information Sbajee collects, why it is collected, and how it is used and protected.

This policy applies equally to Sbajee's website, mobile app, and any other digital channel through which our services are offered. It takes effect as soon as you register, log in, or use any of our services.

• This policy has been prepared in accordance with applicable data protection laws in Bangladesh.
• As a responsible platform, Sbajee adheres to international data protection standards.
• Any changes to this policy will be published on this page, and users will be notified.

Sbajee only collects information necessary to provide its services. We do not gather unnecessary data, and we strive to deliver the best possible experience with the minimum information required.

Sbajee collects information through various methods. In each case, we only gather what is strictly necessary — nothing more.

• Directly Provided: Information you provide when completing the registration form, KYC verification, or contacting support.
• Automatic Collection: Data collected through cookies and analytics tools while using the platform.
• From third parties: Information received from payment gateways or identity verification agencies.
• Transaction Records: Records automatically generated during deposits, withdrawals, and betting activity.

We never collect sensitive information over phone calls. If anyone contacts you claiming to be from Sbajee and asks for your password or payment details, it is a scam — please report it immediately at support@sbajee.im.

Sbajee uses your information for specific, transparent purposes. We never use your data in any way that works against your interests.

• Account Management: For registration, login, and profile updates.
• Payment Processing: To process deposits and withdrawals securely.
• KYC Verification: To verify age and identity, keeping the platform safe for everyone.
• Customer Support: To address your complaints and resolve any issues.
• Fraud Prevention: To detect unusual activity and keep your account secure.
• Service Improvement: Usage analytics to improve your experience on the platform.
• Legal Obligations: To comply with applicable laws and the directives of regulatory authorities.
• Security: To prevent cyberattacks and fraud.

A core principle at Sbajee is that your data is never sold to third parties. However, information may be shared in certain limited circumstances to deliver our services:

• Payment Provider: To process transactions via mobile banking services such as bKash, Nagad, and Rocket.
• Identity Verification Provider: With authorized agencies to complete the KYC process.
• Law Enforcement Agencies: Based on a court order or a valid legal request.
• Audit Body: To verify platform fairness and security.

In each of the above cases, only the minimum necessary information is shared, and all parties involved are bound by confidentiality agreements. Sbajee does not share data with any advertising networks or data brokers.

The Sbajee website and app use cookies and similar technologies to keep the platform running smoothly and to enhance your experience.

You can delete cookies or block new ones at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

Sbajee does not retain your data longer than necessary. A specific retention period is defined for each type of information.

• Account Information: For the duration of your account and 5 years after closure (as required by law).
• Transaction Records: 7 years (in accordance with financial regulatory requirements).
• KYC Documents: 5 years from the date of verification.
• Support Conversation: 2 years from the date of resolution.
• Log Files & Device Information: 90 days.

Every Sbajee user has the following rights over their personal data. To exercise any of these rights, email us at support@sbajee.im.

Sbajee protects your data with multiple layers of security, maintaining strict standards across both technical and administrative controls.

• TLS/SSL Encryption: All website and app connections are secured with 256-bit encryption.
• Database Encryption: Sensitive data stored on our servers is kept in an encrypted state.
• Two-Factor Authentication: An additional layer of security for account logins.
• Firewall & IDS: Active monitoring to prevent unauthorized access and cyberattacks.
• Regular Security Audits: Regular security assessments conducted by third-party experts.
• Staff Training: Only authorized and trained staff may access sensitive information.

Sbajee is strictly for users aged 18 and above. We do not knowingly collect data from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• Age is verified through the KYC process.
• Any data collected from a minor by mistake will be deleted immediately.
• If parents have any concerns, please contact support@sbajee.im.

Sbajee may update this Privacy Policy from time to time. We will notify users before any significant changes take effect.

• The updated policy will be published on this page, with the revision date clearly noted at the top.
• For significant changes, you will be notified via your registered email or through a platform notification.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Previous versions of this policy are available upon request.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please reach out to us. We are committed to responding promptly and with care.